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Customer Detective Work

Customer Detective Work

One might say the most challenging part of being an automotive service technician in is diagnosing a problem before it can be fixed.

Cars in are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So it’s challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem.

If it’s not something obvious, it’s easy for the customer to focus on the fixing and not the diagnosing.

Let us at Kraus Automotive introduce you to something we’ll call “Customer Detective Work” – that is, helping the technician find clues to what’s wrong.

We start with the detective basics: What, Where and When. Play along with me. You come in to Kraus Automotive and your car is making a funny sound…

  • Where’s the sound? “Around the right front wheel.”
  • What kind of sound? “Kind of a clunk, clunk sound.”
  • When do you hear the sound? “When I turn and accelerate.”
  • Right and left? Forwards and back?

You see where we’re going. You’re gathering additional information to help your technician at Kraus Automotive know where to start. Based on your car and the tech’s experience, we’ll know where to look on you vehicle and can start with the obvious suspects.

You can see how that would be more helpful than dropping the car off with a note that says, “Making a funny noise.”

When you think you need to take your vehicle in, make some notes about the problem it’s having. Rather than just saying, “It’s leaking,”  tell the tech the color of the fluid and approximately where under the car you see the puddle.

Things like, “The car is stalling or sputtering” are often very hard to diagnose because they’re intermittent. They may not happen every time you drive and may not be happening when you actually take the car in. So, it is a big help for you to describe what’s happening in as much detail as possible.

Your technician at Kraus Automotive will need to be able to duplicate the problem if possible, so he needs to know details, like, “It stalls after it’s been driven for about 20 minutes and I go over 50 mph/80 kph.”

If your technician at Kraus Automotive can experience the problem personally, he’s better able to make a diagnosis and repair, then test to see if the repair solved the problem.

Simple Answers for High Mileage Vehicles

Simple Answers for High Mileage Vehicles

Question:
What do I need to do for my high mileage vehicle?

Kraus Automotive Answer:
drivers ask this question at Kraus Automotive a lot more these days. The median age for vehicles on roads is now over 11 years. Regardless of your reason for keeping your vehicle around, the good news for drivers is that it’s capable of going 150,000 to 200,000 miles (or 250,000 to 3500,000 kilometers) or more with proper care and professional automotive service at Kraus Automotive.

Here are some tips from Kraus Automotive on how to make your car last:

  • First, drivers should follow all of their regularly scheduled maintenance routines. Things like oil changes, transmission and cooling system service are for avoiding damage. This reduces your overall cost for keeping your vehicle for a long time.
  • Next, regular inspections are critical for drivers. Look, those parts are starting to get old and will become worn out the more you drive. Thorough inspections of various systems will uncover things that are nearing the end of their service life, like suspension, brake and steering components. Replacing worn parts early not only prevents breakdowns but relieves stress on related components so they will last longer as well.
  • Another thing for drivers to consider is the use of special high mileage fluid formulations. For example, high mileage engine oil has special additives that condition those old seals and gaskets. It also has extra detergents to help keep that older vehicle engine clean inside. High mileage oil, transmission fluid, etc., costs a little more but can really head off some of the problems that are typical of older vehicles.
  • One last thing for drivers would be to consult with your friendly and knowledgeable pros at Kraus Automotive about the overall condition of your vehicle and your driving routines. It may be advisable to follow your vehicle’s severe service schedule.
  • Even with the occasional unexpected repair associated with an older vehicle, you can still enjoy good, reliable transportation if you take good care of your ride.

Give us a call.